We offer a 180-day Sleep trial for your mattress products, if you are not satisfied with the product, you could return it for free to get your money back within 180 days of acceptance of the mattress product(s). If you would like to return any of the product(s), please contact our Customer Support that would gladly assist you to help smoothen the exchange/return process.
Our sleep specialists are working 'round the clock to ensure you will have the highest quality rest we could offer.
Many of our Minocasa Home & Living items have a limited warranty, some of which are up to 10 years. Please check on our product page(s) the applicable limited warranty of your product(s). In order to be eligible for your return, please ensure you register your item with our Online Warranty Registration form.
1. Contact our Customer Service via email or website Live Chat with to request a return or refund.
2. Attach or submit proof of purchase documentation and the reason for returning the item. After we have confirmed the information, we will provide you with additional instructions to ensure the correct handling of your return request.
3. After having received the item returned, and the item has been deemed again sellable by our fulfillment center (Amazon warehouse), we will process your return request. Depending upon your bank and/or creditor, refunds should appear in your bank account within 1-2 business days.
Orders that have been duly placed on www.minocasa.com which have remained unprocessed or unfulfilled at the time of a cancellation request, shall be exempt from any charges or additional fees imposed in connection with their cancellation.
In the event that an order necessitates return due to the customer's provision of an inaccurate address, the ordering of an incorrect item, or any other reasons attributable to the customer, the customer shall assume sole responsibility for all costs incurred as a result of said return / cancellation, including but not limited to fees associated with shipping, handling and processing. Minocasa retains the right, at its absolute discretion, to choose whether to partially or fully cover these expenses; nevertheless, it is under no obligation to do so.