Return & Refund Policy

Last updated: September 1, 2026

Minocasa stands behind every product we sell. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery.

Return Window

You may return any item within 30 days of the delivery date for a full refund of the product price. Items must be in their original condition, unused, and in the original packaging.

How to Initiate a Return

1. Email us at support@minocasa.com with your order number and the item(s) you wish to return.
2. We will respond within 1 business day with return instructions and a return authorization.
3. Pack the item securely in its original packaging with all accessories and hardware included.
4. Ship the return to the address provided in your return authorization.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds are issued to the original payment method. Depending on your bank, it may take an additional 3-7 business days for the refund to appear on your statement.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage. We will arrange one of the following at no cost to you:

• Full replacement of the damaged item
• Full refund including return shipping costs
• Partial refund if you choose to keep the item with minor cosmetic damage

Return Shipping Costs

• Damaged or defective items: Return shipping is free. We provide a prepaid return label.
• Change of mind returns: The customer is responsible for return shipping costs.
• Oversized items: Contact us for freight return arrangements and pricing.

Non-Returnable Items

• Items that have been assembled, used, or modified
• Items missing original packaging, hardware, or accessories
• Clearance or final sale items (if applicable)
• Gift cards

Exchanges

We do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

Cancellation

Orders can be cancelled free of charge before they ship. Once an order has shipped, it must be returned following the standard return process. To cancel an order, email support@minocasa.com as soon as possible.

Contact Information

• Email: support@minocasa.com
• Phone: +1 (667) 928-6881
• Address: 8408 MerryMount Drive, Baltimore, MD 21244, United States