Return Policy
Thank you for choosing Minocasa!
We offer a 100 day, limited return policy on selected items, if you are not satisfied with the product(s), you may return them within 100 days of ordering. In the event of a return, please contact our Minocasa Customer Support Team, as they would gladly assist you with this process.
It is our intention to respond to all queries within a period of 48 hours. Please be cognizant of potential delays that might occur during public holidays and other periods of high volume activity.
Returning your Item(s)
1. Contact our Customer Service Team via telephone call,
2. Attach or submit proof of purchase in the form of documentation and the reason why the return is requested. After confirmation of the information provided, we will instruct you how to handle the return process from your end.
Please note, that in the event of a return of item(s), the specific item(s) will be requested to be shipped to a warehouse location and will need to be further inspected for quality and/or resell-ablilty.
3. After having received the returned items, and have been deemed sellable by our fulfillment center's inspection staff, we will process your return.
Depending on your bank or creditor, refunds should appear in your bank account within 1-2 business days.
Items returned/cancelled due to incorrect order(s)
Orders that have been duly placed on minocasa.com which have remained unprocessed or unfulfilled at the time of a cancellation request, shall be exempt from any charges or additional fees imposed in connection with their cancellation.
In the event that an order necessitates return due to the provision of an inaccurate address, the ordering of an incorrect item, or reasons attributable to the customer, the customer shall assume sole responsibility for all costs incurred as a result of said return/cancellation, including but not limited to fees associated with shipping, handling and processing. Minocasa retains the right, at its absolute disctrection, to choose whether to partially or fully cover these expenses; nevertheless, it is under no obligation to do so.