F.A.Q.

Minocasa is a Home & Living brand focused on innovating products that enhance your sleeping experience.

With our passion and experience in the market along with consistent feedback provided by you and our other clients, we feel confident that we provide in the best premium items at the best available price.

More information can be found on our About us page.
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Shop Pay is an accelerated checkout that lets customers save their email address, credit card, and shipping and billing information. This can save your customers time when they check out, especially if they've already opted in to Shop Pay on any Shopify store.

Shop Pay Installments is a payment option you can find at checkout that allows customers to pay for orders between 50 USD and 3,000 USD in 4 interest-free installments.

As we are only at the beginning of our journey, we have not yet established our physical store. We are actively looking for cooperations and partnerships, so feel free to contact us via our Corporate Inquiry Page, and who knows where our dreams will take us

Yes, your purchase is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

More information on our Privacy Policies can be found here.

Yes, we do. Please see our Corporate Inquiry Page to get in touch with our outdoor experts 

Yes, of course! There are several ways to do so; the pop-up on the home page, a subscription box at the bottom of the home page or on one of our many event pages.

Order Placement: Please allow for one (1) day of order processing, then;

Free Shipping: Your order is expected to reach the stipulated delivery address in a time frame of 6 to 14 working days.

Expedited Shipping: Your order is expected to reach the stipulated delivery address in a time frame of 3 to 5 working days.

Please be advised that instances of force majeure, such as natural catastrophes or public holiday traffic peaks, may induce a postponement of your order deliveries

At checkout, there is a designated coupon / discount code box, copy the code you have been provided into this box and press the "Submit" button. This will trigger the discount to automatically apply to your cart items.

We accept all major credit cards, Google Pay, Apple Pay, Meta Pay and Shop Pay. 

After your order has been processed and shipped out, you will receive an email from us with tracking ID to keep track of your parcel.

To some extent, yes you can. When checking out, please fill in the "Note Box" with your expected delivery date and we will schedule it accordingly.

Minocasa has stock located in warehouses with both Amazon and our own warehousing solutions. Based on the shipping address, stock availability and available staff, Minocasa will, at it's discretion choose any available carrier to deliver your order to the intended shipping address 

Yes, you can. In the event of a cancellation, we would like to advise you to reach out to our Customer Service Team as soon as possible.

In the event that your item has already shipped out, you may be liable to processing fees as well as shipping and handling fees.

Yes, you can. In the event of of a need for address change, please reach out to our Customer Service Team, they will assist you with changing your address.

In case of a missed or delayed delivery, please use the delivery information with Tracking ID to contact the logistics partner to receive a status update. In the event that they are unable to resolve the issue with you, please reach out to us with the following:

* Your Name
* Your tracking ID
* Your Order Number
* Your Intended Delivery Address

We will reach out to you via email within 48 hours to resolve the issue as soon as possible. 

Yes, we can, however we are unable to do so within our free shipping policy.

In the event that you are looking to order outside of our current service area, please contact our Customer Service Team that is more than happy to assist you with this request.

Campaign prices and retail prices may differ on various platforms due to our marketing approaches as well as platform fees incurred per sale due to regulations.

Our mattresses are made Malaysia or Taiwan.

No, they do not.

Our fire barrier is made from a combination of cellulose and polyethylene terephtalate, these two are sufficient enough to not have to make use of silica rayon. 

This combination is up to CFR 1633 standards, vegan friendly and hypoallergenic.

Our mattresses a delivered compressed, and can be slept on after unwrapping in about 2 minutes.

Please note that decompression while unwrapping could occur fast.

Also, please note that our mattresses may take up to 72 hours to completely decompress.

No, our premium mattresses are made with organic materials and adhesives. This means that after unwrapping your item, you'd be experiencing very little to no smells and the mattress is practically ready to sleep on after expanding.

We would like to note that expansion of the mattress may take up to 72 hours. 

A "mattress-in-a-box" means that the mattress has been compressed and vaccuum sealed at the factory, and boxed up to ensure the most convenient method of transportation before use. 

Mattresses may be stored for up to several months at our warehouse before being shipped to location and we would like to NOTE to be cautious when unwrapping as mattresses may expand faster than expected when exposed to air. 

We have 3 available mattress sizes, and they are as followed;

Full / Double size: 54 x 74 x 12"      
Queen size: 60 x 80 x 12"
King size: 76 x 80 x 12" 

We have 4 available mattress sizes, and packed up their dimensions are as followed;

Full / Double size: 54 x 74 x 12"
Queen size: 60 x 80 x 12"
King size: 76 x 80 x 12"

Yes, all of our items are OEKO-TEX® STANDARD 100 and / or CertiPUR® US certified to ensure the highest standards.